help center

We are here to help you 7 days a week and respond within 24 hours. Plus, The answers to these questions normally gives our first time customers the confidence to proceed with their First Purchase In EMAIL US:

Welcome to You could email us at for any problem. E-Mails are answered during regular Customer Service center hours. Monday - Saturaday 4:30 p.m. - 1:30a.m.(UTC/GMT-8),for fast reply you can send us i message or whats-app at +86 15973156752

Virgin human hair is the highest grade of real, human hair that is a preferred choice for hair weave, Hair wigs and hair extensions because it achieves the most natural look.

If you are in USA or Canada it takes 6 to 9 days to receive your order

If you are in EU it takes 7 to 9 days to receive your order

You can Always track you hair order at


Yes! You can color or dye any of our hair. However, we do suggest that you get a professional to do so. Coloring any Hair can be messy and complicated and should always be done by one of the pro's.

YES! It is 100% natural hair, so treat it naturally as you woud your own hair.
NOTE: Constant heat from blow dryers and irons can make hair loose curl pattern and even damage hair in the long run.

Feel free to contact us immediately with you order number.( We have a 15 days money back guarantee, as long as the hair is undyed,uncut,unused,and unworn; and can be verified to be the same product we shipped to you.

We always recommend buying at laeast 3 packs/bundles of hair, possibly 4 if you are desiring a longer or fuller styled look. We also have matching lace closure,ear to ear lace frontal deals for your.

Please contact immediately with your order number and your new shipping address. We can help to change the shipping while the package is not shiped ,if it is shiped then we can not change it.

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