Hello, I’m very disappointed with the wig I received this time. When I comb it, the hair comes straight off the lace, and the front already looks like it has a bald spot. I did have the knots bleached to give it a natural scalp appearance, but the shedding has been excessive.
I purchased a wig from y’all before that lasted a long time without any problems, so I expected that same quality. Unfortunately, this wig has left me feeling like I wasted my money.
I’m dissatisfied with this purchase. Please let me know what can be done to resolve this, whether that’s a replacement or a refund.
Placed an order September 2 and it was never received. Did not even get a confirmation email. I reached out to customer service, no response. In fact, the number was disconnected. Do not order from them if you don’t want to get scammed.
I really like the wigs and how they look, especially the blonde wig
You are thieves, because until today only one wig has arrived and the other I have never received and I have already sent several emails and you do not solve it, THIEVES
Hair was nothing like the photo. The wig looked more straight than anything. I did wet it and add mouse to it to see if that would make the natural wave more defined it did not and the hair remains frizzy with I try to bring it the body wave in it . I haven’t used heat on it at all. Not the greatest buy
I never received the two wigs I bought and very expensive, I only received one of them and you gave as sent two, this is THEFT
The hair I received from DOLA is normally pretty good. They have poor communication skills and don’t acknowledge outreach as of late. The time for orders are inconsistent as sometimes the orders come in a week and sometimes over a month. It is very hard to manage expectations and knowing how far in advance I need to order. But they make sure they bill you right away.
First of all, let me see I always order through this company. They never steer me wrong. The new three bundles. I just bought are so thick so soft and dying so well I’m a very satisfied customer and I will be back.
I’ve ordered plenty of hair from Dola but I must say these bundles are shedding like crazy my hair got tangled this was a bad order as soon as I came home from my trip I took the bundles right out it’s not 100% human hair like they saying the product change
Don't waste money. It's thin I can see my wig cap through it even though I paid for extra density and customer support won't respond. I don't know how to return it.
Over all I love it.
I ordered my wig 2 weeks ago I haven’t received no email for tracking or a tracking number I’ve emailed the company and no reply at this point I want my money back or at least a damn tracking number for my hair it has never took 2 weeks for me to receive my hair
The hair that ordered was amazing.
T6-27 Ombre Highlight Deep Curly Headband Human Hair Wig Brazilian
1. After ordering I never received a update on when it would shipping or anything even when I tried to reach out multiple times times
2. I never received the wig had to get a refund
Note. I ordered from here years ago and did not have this problem. I loved the unit I gotten years ago. So I Don’t Know what The issue was this time around. I will not refer dola to anyone else.
I don’t know if there is a different vendor but I will not be buying again my order didn’t even come in a box it was just my wig a grip band and a edge brush inside a poly mailer no box no extra security for my wig it’s just like they just said forget it and mailed it as is I’ve been trying to return it and shipping took almost a month
The wig is not what I expected to get so I want to send it back. 😔
the hair wasn’t chocolate brown
Hair quality is good, but it wasn't sewed down correctly .... disappointed
The hair is shedding an is not a full lace wig it’s a closure. I need a full lace
The quality of this wig does not meet the standard of the wigs I’ve been ordering from this company since 2020. The wig smelled, the closure and tracks were a different color and quality. I sent 2 emails with no response. I’m very dissatisfied with this purchase and am honestly sad I wasted almost $200 on this.
Contacted customer service TWICE to receive wig making service. No response. Not ideal for clients who can’t make wigs or have plans.
I’ve been ordering from Dola for the past 5-6 years and they never disappoint. I just started ordering the 10A bundles and they are literally the best on the market !
This was I think the third fake scalp 20in body wave wig I bought and this one is shorter and thinner. Not happy.